FAQ

PRODUCTS & QUALITY

1. What does "refurbished" mean for your printers and scanners? At The Printer Pros, "refurbished" means far more than a quick clean and a fresh coat of paint. While some competitors simply wipe off the dust and call the unit "Refurbished," we put every unit through a meticulous 21-point refurbishment process performed by our authorized technicians. Here's what that includes:

  • Full disassembly and inspection — every component is examined for wear, damage, or failure
  • Genuine OEM parts only — we replace worn parts using authentic manufacturer-approved components, never cheap aftermarket substitutes
  • Rollers and sensors — always replaced as standard practice on every unit
  • Gears and mechanical components — inspected and replaced as needed
  • Complete cleaning and cosmetic restoration — every unit is thoroughly cleaned inside and out. Where cosmetic restoration is possible, we repaint the entire unit or professionally refinish worn surfaces for a clean, consistent appearance. Damaged plastic panels are replaced where needed. Newer models often arrive looking virtually new, while some older units may show minor surface wear that is only visible upon close inspection — this is normal for older equipment and has no effect on performance.
  • Final testing — every printer is test-run before it ships to ensure it meets our quality standards

The result? A printer that performs like new, backed by our warranty — at a fraction of the cost of buying new.

2. What brands do you carry?

The Brands We Carry

We specialize in top business brands across two categories:

Laser Printers & Multifunction Printers (MFPs): HP, Kyocera, and Lexmark

Professional Document Scanners: Canon, Fujitsu, Kodak, Panasonic, Ricoh, and Xerox

Whether you need a high-volume laser printer, an all-in-one MFP, or a dedicated document scanner built for serious workloads — we've got you covered

3. Are refurbished printers reliable for business use? Absolutely. Our refurbished units undergo rigorous quality testing and are trusted by businesses of all sizes. Many of our customers are IT managers and office administrators who rely on our equipment daily.

4. Do you sell new printers as well as refurbished? We specialize in professionally refurbished printing equipment, which offers significant cost savings over new units without sacrificing performance or reliability.

5. Do you carry multifunction printers that print, scan, copy, and fax? Yes! We carry a wide selection of multifunction printers (MFPs) that handle printing, scanning, copying, and faxing — ideal for busy office environments.

PRICING & WARRANTY

6. Do your refurbished printers come with a warranty? Yes. All of our refurbished printers and scanners include a 90-day warranty and 1 year of free phone tech support.

7. Can I purchase an extended warranty? Yes, we offer extended warranty options at checkout for added peace of mind. Extended coverage is available for most products in our catalog.

8. How much can I save buying refurbished vs. new? Customers typically save 40-70% compared to buying the same model new, making refurbished equipment an excellent value for businesses looking to reduce costs without compromising quality.

SHIPPING & DELIVERY

9. How long does shipping take? Ready-to-ship items process in 1-2 business days; refurbished units take 1-9 business days to prepare, then 3-7 business days for delivery.

10. Do you offer inside delivery for large equipment? Yes, we offer inside delivery for larger copiers and multifunction units. This service ensures your equipment is delivered to your desired room or office rather than just the doorstep.

11. Do you ship nationwide across the United States? Yes, we ship to all 50 states. Contact us for freight shipping details on larger equipment.

12. How is large printing equipment packaged for shipping? All equipment is carefully packaged with protective materials to prevent damage during transit. Larger units are palletized and shipped via freight carrier.

TECHNICAL & SUPPORT

13. Do you offer technical support after purchase? Yes, our team is available to assist with setup, installation, and basic troubleshooting after your purchase. Contact us via our website for support.

14. Will a refurbished printer work with my existing ink or toner cartridges? Yes — our refurbished printers use the same cartridges as the original models. Cartridge compatibility information is listed on each product page.

15. Do your printers come with drivers and setup instructions? Yes, all units include or provide access to the necessary drivers and setup documentation to get your printer up and running quickly.

16. Can I connect your printers to a wireless network? It depends on the model! Many of our printers include a wired network port (look for "n" in the model name, such as the HP M477fdn) which connects via ethernet cable directly to your router — giving you network printing without built-in Wi-Fi. Models with built-in wireless will typically include "w" in the model name (such as the HP M477fnw). Always check the individual product specifications for connectivity details. For the fastest and most detailed response, email us at Sales@theprinterpros.com — it allows us to research your specific needs and get back to you with exactly the right answer. You can also reach us by phone at 800-836-0144 during business hours.

ORDERING & RETURNS

17. What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover, Diners Club), PayPal, Apple Pay, Google Pay, Amazon Pay, and Shop Pay — including Shop Pay Installments, which lets you split your purchase into easy payments. Multiple options are available at checkout for your convenience.

18. What is your return policy? We accept returns within 30 days of delivery. Items must be pre-authorized before returning — please contact us first and we'll walk you through the process. Return shipping for non-defective items is the customer's responsibility, and original shipping charges are non-refundable. A 20% restocking fee may apply to incorrectly ordered or unwanted items.

Warranty coverage is separate from returns — most of our refurbished printers include a 90-day to 1-year warranty covering hardware and electronics. Within the first 90 days, we cover all shipping costs for replacements or repairs. Consumable parts (rollers, pick-up pads, fuser assemblies, and scanner rollers) are covered for the first 90 days.

For complete details, please visit our Return Policy page.

19. Can I place a bulk order for multiple units? Yes! We welcome bulk and wholesale orders for businesses needing multiple units. Contact us directly to discuss volume pricing and availability.

20. How do I know which printer is right for my business? Great question — here are the key factors to consider:

Print Volume: Whether your office prints a few hundred pages a month or tens of thousands, a laser printer is your best bet — faster, more economical per page, and built for high-volume use. Laser printers are also generally more rugged and reliable, making them the preferred choice for business environments of all sizes. For very low-volume or occasional use, a smaller desktop laser model will still outperform and outlast most alternatives — including inkjet printers and yes, even the trusty old dot matrix! 😄

Color vs. Black & White: Color laser printers cost more upfront but are worth it if you regularly print presentations, marketing materials, or color documents. For mostly text and forms, a monochrome laser printer will save you significantly on toner costs.

Multifunction vs. Single Function: If your office needs occasional scanning, copying, or faxing, a multifunction printer (MFP) is a convenient all-in-one solution — most popular MFP models are rated for around 5,000-6,000 scans per month and scan at roughly 25-35 pages per minute. However, if scanning is a significant part of your workflow, you may get far better results pairing a dedicated high-performance laser printer with a rugged standalone scanner. Dedicated scanners are built for speed, durability, and scan quality that MFPs simply can't match — many of our professional Canon and Fujitsu scanner models handle 50,000 to 75,000+ scans per month at speeds of 100-130 pages per minute. That's the difference between waiting on your scanner and your scanner waiting on you!

💡 Popular Printer + Scanner Pairing:

Together you get a powerhouse print-and-scan setup for under $1,800 — a fraction of what you'd pay buying new.

📋 Note: This combination does not include copy functionality. If your office also needs copying, check out our MFP options below — or contact us and we'll help you find the right fit!

💡 Popular Multifunction Printer (MFP) Examples: Need printing, scanning, copying, and faxing all in one? Here are two of our most popular MFP options:

  • HP LaserJet Pro M477fdn MFP — $375 with Free Shipping (originally $579 new — you save over $200!) — a compact, reliable all-in-one perfect for small to mid-size offices
  • HP Color LaserJet Enterprise M775f MFP — $1,999 with Free Shipping (originally $6,319 new — you save over $4,300!) — an exceptionally durable, high-volume workhorse built for demanding office environments that need serious monthly output

Network Connectivity: Most office printers today connect via wired ethernet or built-in Wi-Fi. Make sure the model you choose matches your office setup. (See FAQ #16 for more details on connectivity options!)

Still not sure? For the fastest and most detailed response, email us at Sales@theprinterpros.com — it allows us to research your specific needs and get back to you with exactly the right answer. You can also reach us by phone at 800-836-0144 during business hours.

21. What's the difference between an MFP scanner and a dedicated document scanner? Great question — and the differences are bigger than most people realize!

Input Tray Capacity: A typical MFP like the HP M479 series holds only 50 sheets in the ADF tray. A dedicated high-end scanner like the Canon DR-G2110 holds 500 sheets — that's 10x more paper loaded and ready to scan without stopping to reload.

Scan Speed: Most MFPs scan at 25-35 pages per minute. Professional dedicated scanners run at 100-130 pages per minute.

Monthly Volume: MFPs are typically rated for 5,000-6,000 scans/month. High-end dedicated scanners handle 50,000-75,000+ scans/month.

If scanning is a core part of your business operation, a dedicated scanner paired with a laser printer will dramatically outperform any MFP — and save you time every single day!

📞 Still have questions? For the fastest and most detailed response, email us at Sales@theprinterpros.com — it allows us to research your specific needs and get back to you with exactly the right answer. You can also reach us by phone at 800-836-0144 during business hours.